Tag Archive for: new services

promotional sticker on black background

As the clock winds down on the term, let’s take a look back at some of the highlights from fall 2017.

Week of Welcome

Hannon Library opened up the 2017-18 academic year with its first-ever Week of Welcome Open House. New (and not-so-new) students had the opportunity to tour the building, meet librarians and library staff, partake of some free popcorn, and even get their hands on a coveted Swampy sticker.

New and Improved Services

Last year the library conducted a survey, asking students to share their thoughts about library services and resources. A lot of wonderful information came back to us, and we’ve been working hard to address students’ feedback.

One of the big changes we’re excited about are the new Chromebooks available for three-day loans. SOU students, faculty, and staff can now borrow one of these Chromebooks and take it out of the library for up to three days. Weekend studying suddenly just got easier.

We’ve introduced a Request From Shelf service, allowing patrons to request that eligible items be paged from the shelves and made ready for pick-up at Hannon or any of the three Rogue Community College campuses. We also implemented automatic renewals for books and audio-visual materials in the general circulating collection, improved Summit delivery time to 1-3 days, and reduced Inter Library Loan fees for students.

More information about these services can be found at the Circulation Services web page.

New Faces

In September, Kate Jones joined the Hannon team as the new Resource Sharing & Fulfillment Services Lead. Hailing from the UO Knight Library, Kate has been a smiling new face in the Access Services department.

And in November, we welcomed Anna Runyen on board. Anna is a part-time Research Librarian and can be found at the Research Help desk, offering her friendly assistance to the Friday and Saturday crowds.

Ashland Literary Arts Festival

In October, Hannon Library hosted the Sixth Annual Ashland Literary Arts Festival. For an entire day, the library was filled with authors, independent publishers, literature enthusiasts, and more. Eight hundred visitors came to partake of festival activities that explored everything from cook books and Wonder Woman to local history and Sufi poetry.

Pride and Culture

If you’ve been by the Special Collections & University Archives department lately, you have undoubtedly seen the ongoing series of displays featuring Native American art, writings, and research. These books and materials are just some of the cultural gems that can be found in Special Collections.

This fall, we also announced the addition of the Queer Resource Center Collection, consisting of articles written by and for the QRC, as well as archived information about past QRC programs. More info about this collection will be available on our website soon.

It’s been a busy term, but we’re just getting started. Stick with us as we get ready to ring in the New Year and take an a whole ‘nother academic term. We have lots more excitement and activity in the works, so stay tuned!

pile of one dollar bills

Hannon Library is happy to now offer patrons a way to submit Billing Appeal forms online through our website.

Patrons that believe they have been charged a fine or fee in error may submit an appeal to Circulation Services. Charges may be upheld, reduced, or waived depending on approval.

Please note that the following reasons are generally NOT regarded as valid for waiving or reducing charges:

  • forgetting or not knowing due dates, amount of fines, or library policy
  • disagreeing with fee structure or library policy
  • loaning items to a third party
  • being too busy or out of town
  • needing items for longer than the loan period
  • not receiving or not reading a courtesy overdue reminder
  • transportation problems

Access the new Billing Appeal form on the library’s website under the Services / Circulation Services menu.